1. Who is the data controller?
The data controller is Nexu Cloud AI Limited of Whitworth House 28 Charles Street, Stockport SK1 3JR (“NexuCloudAI”, “we”, “us”, “our”).
If you have questions, contact: [support@nexucloudai.co.uk].
2. What data we collect
Depending on how you use the Service, we may collect:
- Account data: name, email address, login identifiers, and basic profile settings.
- Service data: URLs you submit for monitoring/scanning, alert preferences, target prices, and related settings.
- Usage data: device, browser type, pages visited, timestamps, performance logs, and diagnostic data.
- Communications: messages you send us (e.g., support requests).
- Payment data (if applicable): billing address and transaction references. (Card details are typically processed by our payment provider, not stored by us.)
3. How we use your data
We use personal data to:
- Provide, operate, and maintain the Service;
- Create and manage accounts and authentication;
- Send alerts and service-related notifications (for example, price alert triggers);
- Provide customer support and respond to enquiries;
- Improve performance, reliability, and user experience;
- Detect, prevent, and investigate security incidents and misuse;
- Comply with legal obligations.
4. Lawful bases (UK GDPR)
We process personal data under the following lawful bases (as applicable):
- Contract – to provide the Service you request.
- Legitimate interests – to secure, improve, and operate our Service (balanced against your rights).
- Consent – where you have given consent (for example, optional marketing emails where used).
- Legal obligation – to meet legal, regulatory, or tax requirements.
5. Cookies and similar technologies
We may use cookies or similar technologies for essential functionality (e.g., sessions/login) and analytics/performance.
Where required, we will request consent for non-essential cookies.
6. Sharing your data
We do not sell personal data. We may share data with:
- Service providers (processors) who help us operate the Service (hosting, email delivery, analytics, logging, payment processing).
- Professional advisers (legal/accounting) where necessary.
- Authorities where required by law, court order, or to protect rights and safety.
Where we use processors, we put appropriate contractual safeguards in place (e.g., data processing terms).
7. International transfers
Some providers may process data outside the UK. Where this happens, we use appropriate safeguards such as
UK adequacy regulations or contractual protections (for example, standard contractual clauses or equivalent).
8. Data retention
We keep personal data only for as long as necessary to provide the Service and for legitimate business or legal purposes.
Typical retention periods depend on the type of data:
- Account data: for as long as your account is active (and a reasonable period after closure for security/audit purposes).
- Monitoring/alert settings: while active, and for a limited period after deletion for operational integrity and dispute handling.
- Support communications: retained as needed to resolve issues and improve support quality.
- Financial records (if applicable): retained as required by law.
9. Security
We use technical and organisational measures designed to protect personal data, such as access controls, encryption in transit
(where supported), and monitoring. However, no method of transmission or storage is completely secure.
10. Your rights
Under UK GDPR, you may have rights including:
- The right to access your personal data;
- The right to correct inaccurate data;
- The right to request deletion (in certain circumstances);
- The right to restrict or object to processing (in certain circumstances);
- The right to data portability (where applicable);
- The right to withdraw consent (where processing is based on consent).
To exercise your rights, contact us at [support@nexucloudai.co.uk].
11. Complaints
If you have concerns, please contact us first so we can try to resolve them.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
12. Children
Our Service is not intended for children under 16. We do not knowingly collect personal data from children under 16.
If you believe a child has provided personal data, contact us so we can take appropriate action.
13. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the latest version on this page and update the “Last updated” date.
14. Contact
Privacy questions: [support@nexucloudai.co.uk] • Website: https://nexucloudai.co.uk