LEGAL

Terms of Service

These Terms govern your use of NexuCloudAI and any related products or services we provide.

Last updated: 15 December 2025

Important highlights

  • Use the Service lawfully and do not attempt to disrupt or misuse it.
  • Third-party data (including prices) can be inaccurate or delayed.
  • AI outputs are informational and may contain errors.
  • Some features may be paid; fees and billing rules apply where stated.

This summary is not part of the contract. The full Terms below apply.

1. Who we are

“NexuCloudAI”, “we”, “us”, and “our” refers to Nexu Cloud AI Limited of Whitworth House 28 Charles Street, Stockport SK1 3JR. Our website is https://nexucloudai.co.uk.


2. About the Service

NexuCloudAI provides software and technology services, which may include price monitoring/alerts, data scanning, AI-assisted features, dashboards, and related tools. Features may change over time as we improve the Service.


3. Acceptance of these Terms

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.


4. Eligibility

You must be at least 18 years old (or have permission of a parent/guardian) and legally able to enter into a binding agreement.


5. Accounts and security

Some features require an account. You must provide accurate information and keep your login credentials secure. You are responsible for all activity that occurs under your account.


6. Acceptable use

You must not:

  • Use the Service for unlawful, harmful, or fraudulent activities;
  • Attempt to hack, probe, reverse engineer, or bypass security or access controls;
  • Overload or disrupt the Service (including excessive automated requests or scraping);
  • Upload malicious code, or transmit malware, spyware, or harmful content;
  • Infringe intellectual property or privacy rights of others;
  • Use the Service to send unsolicited messages/spam where prohibited.

7. Third-party websites and data (including price monitoring)

The Service may display, collect, or link to information from third-party websites. We do not control those third parties. Their content, pricing, availability, and policies may change at any time.

Where we provide monitoring or alerts, these are delivered on a best-effort basis. We do not guarantee the accuracy, completeness, or timeliness of third-party data or alerts.


8. AI features disclaimer

Some outputs may be generated or assisted by AI. AI outputs are provided for informational purposes only and may be incomplete, inaccurate, or unsuitable for your specific circumstances. You remain responsible for your decisions and actions.


9. Paid plans, billing, and refunds (where applicable)

If we offer paid plans, the pricing, billing cycle, and included features will be presented to you at the point of purchase or within your account. Unless we state otherwise in writing, fees are non-refundable except where required by law.

We may change prices or plan features with reasonable notice. Continued use after the change takes effect means you accept the change.


10. Intellectual property

The Service, including its software, design, branding, and content, is owned by or licensed to us and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our permission.


11. Your content

If you submit content to the Service (for example URLs to monitor, settings, preferences, or messages), you grant us the right to process it to provide and improve the Service. You confirm you have the necessary rights to submit that content.


12. Availability, maintenance, and changes

We aim to keep the Service available, but we do not guarantee uninterrupted operation. We may perform maintenance, deploy updates, or modify features at any time.


13. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if we reasonably believe your use presents risk to the Service, other users, or third parties, or where required by law. You may stop using the Service at any time.


14. Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law (including for death or personal injury caused by negligence, or fraud).

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or missed savings.

If we are found liable for any claim, our total liability is limited to the amount you paid us for the Service in the 3 months before the event giving rise to the claim (or £0 if you used the Service for free), unless the law requires a different result.


15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction except where mandatory law provides otherwise.


16. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page. Continued use of the Service means you accept the updated Terms.


17. Contact

Questions about these Terms? Contact us at [support@nexucloudai.co.uk] or via the contact page.

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